Last updated: 8 November 2026
1. Who we are
This website is operated by J Dobbs trading as Dobbs & Co. Kitchens & Bedrooms (“we”, “us”). We are the data controller for personal information collected through this website.
Contact for privacy matters: enquiries@dobbsandco.co.uk. Postal address: 57 Fulbeck Road, Scunthorpe, DN16 2LH.
2. Information we collect
When you send an enquiry through our website we collect:
- your name, email address, telephone number and postcode
- details of your project, such as room type, preferred style, budget range and timescale
- any files you choose to upload, such as plans, measurements or photographs of your home
Photographs may show the inside of your home. Please avoid uploading images that show people or personal items you’d rather not share.
Our hosting provider may also process technical information (such as IP addresses) in server logs for security and to keep the website running. We use IP addresses briefly to limit repeated form submissions and don’t store them with your enquiry.
3. How we use your information and our lawful basis
- To respond to your enquiry and prepare a design and quotation: steps taken at your request before entering into a contract.
- To supply your order, if you go ahead: performance of a contract.
- To keep records and meet legal obligations (for example tax and accounting): legal obligation.
- To protect our website from misuse: our legitimate interests.
We do not send marketing emails or newsletters, and we never sell or pass your details to third parties for marketing.
4. Who we share it with
We only share your information where needed to provide our service, including with:
- our website host, Vercel Inc.
- our email delivery provider, Resend, which transmits enquiry emails
- our business email provider, which stores the emails we send and receive
- suppliers, manufacturers and delivery companies involved in producing and delivering your order, who receive only the details they need (such as your name, delivery address and telephone number)
- professional advisers or authorities where required by law
Vercel and Resend are based in the United States, so your information may be processed outside the UK. Where it is, we rely on appropriate safeguards: the UK–US data bridge where the provider is certified under it, or otherwise the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
5. How long we keep it
Enquiries that don’t lead to an order are kept for 12 months and then deleted. Customer and order records are kept for 6 years to meet legal and accounting requirements.
6. Your rights
Under UK data protection law you have rights to access, correct, erase, restrict or object to the processing of your personal information, and to data portability in some circumstances. To make a request, contact us using the details above.
You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, although we’d appreciate the chance to resolve any concern first.
7. Cookies
See our Cookie Policy for details of cookies and similar technologies.
8. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.